This week’s episode of the Fearless Mindset Podcast a conversation with Glenn W. McLea, Director of Corporate Security Operations at Bridgestone Americas. Working in security has a different focus compared to military service. Glenn shares how customer service has equal priority in protection, especially during peacetime, and it cannot be all about security all the time. He shares how he was during 9/11 and the amazing initiatives they have with BRAVO to help veterans and foster community relations. HIGHLIGHTS Customer service is the difference between military service and security Keep learning and invest in relationships to get to the next level Community-building and helping veterans with BRAVO QUOTES Glenn: "I think that that's just so important that we listen to what the client needs and provide all the security expertise that's needed, but at the same time, you need to also show some customer service." Glenn: "Create authentic relationships is so important. And you know what, ask for help. Just ask for help. I can tell, anybody who comes to me, if I see something, come over, somebody wants to connect with me on LinkedIn... but if the person reaches out to me and says hey, here's my predicament, I need help, absolutely. I can't say no." Find more about Glenn by checking out the link below: LinkedIn: https://www.linkedin.com/in/glenn-w-mclea-cpp-msbc-5067513/ To hear more episodes of The Fearless Mindset podcast, you can go to https://the-fearless-mindset.simplecast.com/ or listen to major podcasting platforms such as Apple, Google, Spotify, etc. You can also subscribe to the Fearless Mindset YouTube Channel to watch episodes on video.
This week’s episode of the Fearless Mindset Podcast a conversation with Glenn W. McLea, Director of Corporate Security Operations at Bridgestone Americas. Working in security has a different focus compared to military service.
Glenn shares how customer service has equal priority in protection, especially during peacetime, and it cannot be all about security all the time. He shares how he was during 9/11 and the amazing initiatives they have with BRAVO to help veterans and foster community relations.
HIGHLIGHTS
QUOTES
Glenn: "I think that that's just so important that we listen to what the client needs and provide all the security expertise that's needed, but at the same time, you need to also show some customer service."
Glenn: "Create authentic relationships is so important. And you know what, ask for help. Just ask for help. I can tell, anybody who comes to me, if I see something, come over, somebody wants to connect with me on LinkedIn... but if the person reaches out to me and says hey, here's my predicament, I need help, absolutely. I can't say no."
Find more about Glenn by checking out the link below:
To hear more episodes of The Fearless Mindset podcast, you can go to https://the-fearless-mindset.simplecast.com/ or listen to major podcasting platforms such as Apple, Google, Spotify, etc. You can also subscribe to the Fearless Mindset YouTube Channel to watch episodes on video.